Shipping Policy
Effective Date: 25 August 2024
Website: alloramart.uk
At Allora Mart, we aim to provide a reliable and convenient shipping experience for every customer. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products through alloramart.uk.
1. Shipping Locations
We currently offer shipping within India. Delivery availability may vary depending on the product and the delivery address entered at checkout.
If a particular location is not serviceable, we will notify the customer as soon as reasonably possible.
2. Order Processing
Orders are generally processed after successful payment confirmation.
Orders are normally dispatched within 1–3 business days, excluding Sundays and public holidays.
Processing times may be longer during:
Festivals and public holidays
Sales and promotional periods
Unexpected increases in order volume
Weather or operational disruptions
Once your order has been dispatched, you may receive shipping and tracking information through the contact details provided during checkout.
3. Estimated Delivery Time
After dispatch, orders are generally delivered within approximately 3–7 business days, depending on the delivery location and courier service.
Delivery times are estimates and are not guaranteed. Remote areas, adverse weather, courier delays, public holidays, transportation disruptions, or other circumstances beyond our reasonable control may result in delays.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
Shipping charges may vary depending on:
Delivery location
Order value
Product weight or size
Promotional offers
Shipping method
If free shipping is offered on eligible orders, the applicable terms will be displayed on the website or at checkout.
5. Order Tracking
Where tracking is available, customers may receive a tracking number after the order has been dispatched.
Customers can use the tracking information provided by the applicable courier or logistics partner to check the status of their shipment.
Please allow some time for tracking information to become active after dispatch.
6. Delivery Address
Customers are responsible for providing an accurate and complete delivery address, including:
Recipient’s name
House/building number
Street/locality
City
State
PIN code
Valid contact number
Allora Mart is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete delivery information supplied by the customer.
If you need to change your delivery address after placing an order, please contact us as soon as possible. Address changes cannot always be guaranteed once an order has been processed or dispatched.
7. Failed or Missed Delivery
If a courier partner is unable to deliver an order because the recipient is unavailable, the address is incorrect, or delivery cannot otherwise be completed, the courier may attempt redelivery or contact the customer.
If an order is returned to us because of repeated failed delivery attempts or an incorrect address, additional shipping charges may apply if the customer requests re-shipment.
8. Damaged Packages
Please inspect your package when it is delivered.
If the package appears significantly damaged, opened, tampered with, or otherwise compromised, please contact us as soon as possible and, where possible, provide photographs or videos of the package and products.
This information may be required to investigate the issue with the shipping or logistics partner.
9. Missing or Delayed Orders
If your order has not arrived within the estimated delivery period, please contact us so that we can check the shipment status.
Delivery delays may occur because of circumstances outside our control, including courier disruptions, severe weather, transportation problems, strikes, natural disasters, government restrictions, or other unforeseen events.
10. International Shipping
Unless expressly stated otherwise on the website, Allora Mart currently does not offer international shipping.
If international shipping becomes available in the future, applicable shipping charges, taxes, customs duties, and delivery terms will be communicated before the order is completed.
11. Delivery Confirmation
An order may be considered delivered when the courier or logistics provider records the shipment as successfully delivered to the address provided by the customer.
Where available, delivery confirmation, OTP verification, signature, photograph, or other proof of delivery may be used by the logistics provider.
12. Contact Us
For questions regarding shipping, delivery, or an existing order, please contact us:
Allora Mart
Address: House No. 24, Rajpur Road, Near Pacific Mall, Dehradun, Uttarakhand – 248001, India
Mobile: +91 7127120018
Email: contact@alloramart.uk
Website: alloramart.uk
We will make reasonable efforts to assist with shipping and delivery-related enquiries.