Return & Refund Policy
Effective Date: 25 August 2026
Website: alloramart.uk
At Allora Mart, we want our customers to have a satisfactory shopping experience. This Return & Refund Policy explains when products purchased through alloramart.uk may be returned, replaced, cancelled, or refunded.
By placing an order on our website, you agree to the terms of this policy, subject to your rights under applicable consumer-protection laws.
1. Return Eligibility
Customers may request a return or replacement where the product:
Arrives damaged or defective
Is incorrect or different from the product ordered
Is missing essential parts or items included with the order
Is otherwise eligible for return under applicable law or the specific product’s return terms
Return eligibility may vary depending on the product category and its nature.
For health, hygiene, personal-care, consumable, or sealed products, returns may be restricted where the product has been opened, used, unsealed, or tampered with, except where the product is defective, damaged, incorrect, or applicable law provides otherwise.
2. Return Request Period
A return or replacement request should generally be submitted within 7 days of delivery.
Customers should contact us as soon as possible after receiving an order if there is a problem with the product.
Some products may have different return periods or conditions, which will be communicated on the relevant product page or at the time of purchase.
3. Damaged or Defective Products
If you receive a damaged or defective product, please contact us promptly.
To help us investigate and resolve the issue, we may request:
Order number
Photographs of the product
Photographs of the packaging
A video showing the issue, where reasonably necessary
Description of the problem
We may assess the issue and, where appropriate, offer a replacement, refund, or another remedy available under applicable law.
4. Wrong Product or Missing Items
If you receive a product that differs from what you ordered, or an item is missing from your package, please contact us as soon as possible.
After verification, we may arrange a replacement, refund, or other appropriate resolution.
5. Products That Cannot Be Returned
Unless required by applicable law, certain products may not be eligible for return, including products that:
Have been opened, used, or consumed
Have been altered or damaged after delivery by the customer
Are returned without required accessories, packaging, or components
Are personalized or specially prepared for the customer
Are subject to hygiene or safety restrictions
Are otherwise identified as non-returnable at the time of purchase
This does not affect any mandatory rights a customer may have in relation to defective, damaged, incorrectly supplied, or otherwise non-conforming products.
6. Change-of-Mind Returns
A change-of-mind return may only be accepted where the particular product is identified as eligible for such a return.
Where a change-of-mind return is accepted, the product may need to be:
Unused
Unopened
In its original condition
In the original packaging
Accompanied by applicable accessories and documentation
Return shipping charges may apply where the return is requested for reasons other than a damaged, defective, or incorrectly supplied product, subject to applicable law.
7. How to Request a Return
To request a return, replacement, or refund, contact us using the details below and provide:
Customer name
Order number
Product name
Reason for the request
Photographs or other evidence where applicable
Our team will review the request and provide instructions regarding the next steps.
Do not send products back to us without first contacting us and receiving return instructions.
8. Return Shipping
Where the return is due to a damaged, defective, or incorrectly supplied product, Allora Mart may arrange or reimburse reasonable return shipping costs, subject to verification and applicable law.
For eligible change-of-mind returns, the customer may be responsible for return shipping costs unless otherwise stated.
9. Refunds
Once a returned product has been received and inspected, we will determine whether the return qualifies for a refund.
If approved, the refund will generally be processed through the original payment method used for the purchase, where possible.
The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.
10. Refund Amount
Depending on the reason for the return and applicable law, the refund may include the eligible product price and applicable shipping charges.
Where a return is made for a reason other than a product defect, damage, or incorrect fulfillment, certain shipping or handling charges may not be refundable where permitted by law.
We will communicate any applicable deductions before processing the refund where reasonably possible.
11. Replacement
Where appropriate and subject to product availability, we may offer a replacement instead of a refund.
If the replacement product is unavailable, we may provide another appropriate remedy, including a refund, subject to applicable law.
12. Order Cancellation
Customers may request cancellation of an order before it has been processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.
If an eligible cancellation is accepted after payment has been received, the applicable refund will be processed through the original payment method where possible.
13. Refund Delays
If your refund has been approved but has not appeared in your account within the expected timeframe, please first check with your bank or payment provider.
If the issue continues, contact us with your order details so that we can assist.
14. Promotional or Discounted Orders
Products purchased using promotional offers, discount codes, coupons, or other special pricing remain subject to this Return & Refund Policy.
Additional terms may apply to specific promotional offers.
15. Exchange Policy
Exchanges may be offered for eligible products depending on availability.
If the requested replacement is unavailable, we may offer a refund or another appropriate solution, subject to applicable law.
16. Consumer Rights
Nothing in this Return & Refund Policy is intended to remove, restrict, or override any mandatory rights or remedies available to customers under applicable consumer-protection or other laws.
Where applicable law provides a customer with rights greater than those described in this policy, those legal rights will continue to apply.
17. Contact Us
For return, replacement, cancellation, or refund enquiries, please contact:
Allora Mart
Address: House No. 24, Rajpur Road, Near Pacific Mall, Dehradun, Uttarakhand – 248001, India
Mobile: +91 7127120018
Email: contact@alloramart.uk
Website: alloramart.uk
Please keep your order number and relevant product information available when contacting us so that we can process your request efficiently.